Refund policy

To ensure you are completely satisfied with every product you purchase from Voler, we provide a 100% satisfaction guarantee.* If a non-customized product does not meet your expectations, you are welcome to return it for a full refund within 30-days or exchange within 90 days. Please see our returns page for information about returns and exchanges.

Condition of Returned Items

To keep our guarantee working for everyone, returned items must be clean, dry, and in resellable condition. Please don't wash returns with detergent or fabric softener, or add any fragrance. Items that arrive scented, excessively worn, or damaged may be declined or refunded only in part. Orders of the same item in multiple sizes or in large quantities may be reviewed before a refund is issued. We're always happy to help you find the right size before you order. Just give our support team a call at 800-644-4002.

*Customized products ordered through the Custom Express Design Studio or Full Custom Department cannot be returned due to the specialized nature of the products.

Please note that artwork proofs are sent by e-mail for all Custom Express orders and require customer approval before proceeding to production.

Artwork for Full Custom orders will be reviewed digitally and with fabric proofs once all details are worked out. Final art approval is required prior to the order entering production. Sizing samples are available for all Full Custom orders, please contact our custom sales department for additional details